General information on using the Fluenta system.

In this article, you'll find answers to the most frequently asked questions on the Fluenta system and login.

1. How much does Fluenta cost to use as a supplier?

   
   If you were invited to Fluenta as a supplier, as a participant of an auction or tender event, using the system is completely free.
   
   

2. Is Fluenta safe to use?

   
   Fluenta is a closed, secure system, where your data is as safe as possible. For further information, read our privacy policy.
   
   

3. Do I need to install anything to use Fluenta?

   
   Fluenta is a cloud-based application; you only need internet access and a browser to use it. You don't need to download or install any additional software on your computer.
   
   

4. Which browsers can I use to access Fluenta?

   
   Supported browsers are listed in the Fluenta system requirements.
   
   

5. Where can I log into Fluenta?

   
   The Fluenta login page is accessible via this link.
   
   

6. I forgot my password.

   
   

   If you need help resetting your password, we can help by sending you an e-mail with a link to reset it. To request a password reset link, click I have forgotten my password on the Fluenta login page, or directly through this link.

   Enter your e-mail address associated with your Fluenta account and click Send. Wait until the password reset e-mail arrives in your inbox and follow the instructions to create a new password.

   If you do not receive a reset password e-mail in your inbox within 1-2 minutes, make sure to check your spam folder.

   When logging in with your new password, we suggest you click the eye icon to show the password you have entered, as your browser might auto-fill the field with a wrong, older password.

   If you no longer have access to the email address connected to your Fluenta account, please contact Fluenta Support.

7. Where can I edit the company data that's in Fluenta?

   
   Company data stored in Fluenta can't be modified by our users.
   If you found a mistake in your company's information, please contact Fluenta Support, where our colleagues check the requested modifications in official databases, and make the necessary changes in the system.

8. How can I delete my user account in Fluenta?

   
   A user account created in Fluenta cannot be deleted by our users.
   If you wish to cancel your account, please contact Fluenta Support